By placing an order or using our services, you agree to the following terms. Please read them carefully.

1. Who Can Use Our Services
You must be 18+ or have a parent/guardian’s supervision.
You agree to provide accurate and up-to-date details.

2. Orders & Cancellations
Your order is confirmed once we receive payment.
We may accept or cancel orders at our discretion.
Orders can only be cancelled before dispatch.
Custom, personalised, or perishable items cannot be cancelled once processing has started.

3. Prices & Payments
Prices may change without prior notice.
Payments must be made through our secure gateways.
Taxes or government levies (if any) are your responsibility.

4. Returns & Refunds
Please check our Return/Refund Policy for details.

5. Use of Our Website/Services
You may use our services only for personal and lawful purposes.
Do not copy, misuse, or exploit our content without permission.

6. Intellectual Property
All designs, logos, text, and images belong to FERNS AND BLOOMS.
You cannot use them without our consent.

7. Reviews & Content
If you share reviews, photos, or feedback, you allow us to use them for our business (e.g., marketing).
You must have the rights to any content you submit.

8. Liability Disclaimer
We provide our services “as is” without guarantees.
Our liability is limited to the order amount you paid or ₹500 (whichever is lower).
We are not responsible for indirect or accidental damages.

9. Third-Party Links
We may link to other websites, but we are not responsible for their content or policies.

10. Termination
We may suspend or stop your access if you misuse our services or break the rules.

11. Force Majeure
We are not liable for delays caused by events outside our control (e.g., natural disasters, strikes, pandemics).

12. Governing Law
These terms are governed by Indian law.
Disputes will be handled by arbitration in Bengaluru. If not possible, Bengaluru courts will have jurisdiction.

13. Grievance Officer
For complaints or queries, contact us:
📧 care.fernsandbloom@gmail.com
📞 9035054646
🏢 Ground floor, 224, 1st main, 7th block, Koramangala, Bangalore, Bengaluru Urban, Karnataka, 560095
We will respond within 15 days.

14. Changes to Terms
We may update these Terms from time to time.
Continued use means you accept the updated Terms.