At FERNS AND BLOOMS, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect
We may collect the following types of information when you use our website or place an order:
Personal details: Name, phone number, email, billing and shipping address.
Payment details: Collected securely through payment gateways (we do not store your card/bank details).
Usage data: Your interactions with our website, such as pages viewed, time spent, and device/browser information.

2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Send order updates, confirmations, and support communications.
Improve our products, services, and website experience.
Comply with legal and regulatory requirements.
Send promotional messages (only if you have opted in).

3. Sharing of Information
We do not sell or rent your personal information.
We may share your data only with:
Delivery and logistics partners (to fulfill orders).
Payment service providers (for secure payments).
Legal authorities, if required by law.

4. Cookies & Tracking
We use cookies to improve your browsing experience, remember preferences, and analyze site performance.
You can control or disable cookies from your browser settings, but some features may not work properly.

5. Data Protection & Security
We use industry-standard security measures to protect your information.
However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections or updates to your data.
Withdraw consent for marketing communications at any time.
Request deletion of your data, subject to legal or transactional requirements.

7. Children’s Privacy
Our services are not directed to children under 18. If we learn that a minor has shared personal data without parental consent, we will delete it immediately.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of our services means you accept the updated policy.

9. Contact Us
For any questions, concerns, or complaints regarding your privacy, please reach out to our Grievance Officer:
📧 care.fernsandbloom@gmail.com
📞 9035054646
🏢 Ground floor, 224, 1st main, 7th block, Koramangala, Bangalore, Bengaluru Urban, Karnataka, 560095
We will respond to your concerns within 15 days.